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FAQs

What is Tropic Skincare?

Tropic are a beauty brand with a range of over 200 products, spanning across skincare, hair care, body care, makeup, tanning and sun care. We are a social selling company, with a family of over 17,000 Tropic Ambassadors that sell our products across the UK. We also believe in being a force for good beyond beauty, so we have an evergreen mission statement we like to call our Infinite Purpose [link], in order to help create a healthier, greener, more empowered world. This means that our customers are driving change with each and every purchase.

 

Who owns Tropic Skincare?

Our Founder and CEO Susie Ma (https://www.susiema.com/about) co-owns and manages all elements of the business day-to-day. We are also co-owned by Lord Alan Sugar, who invested in Susie and Tropic in 2011 after she appeared on The Apprentice.

 

How did Tropic Skincare start?

Our Founder and CEO Susie Ma started Tropic when she was a teenager, firstly with our now bestselling Body Smooth Refreshing Polish at London's Greenwich Market to help her mum pay the household bills. Tropic was officially launched in 2011.

 

Is Tropic Skincare cruelty-free?

Yes! We are proudly certified by Cruelty Free International, PETA and The Vegan Society.

 

Can you get a Tropic Skincare gift voucher?

We don't currently offer gift vouchers, but improving our customers' shopping experience is something we're always working on. For other gift ideas, our collections make for unique gifts to delight your loved ones. From a tailored skincare routine with our Skincare Selection to customised makeup compilations, there's truly something for every gifting occasion.

 

How do Tropic Skincare source their ingredients?

We sustainably source our ingredients from tropical regions all over the world. We work with co-operative farmers to ensure that our ingredients are of the highest quality, while remaining sustainable.

 

How to use Tropic Skincare products?

Each Tropic product comes with How to Enjoy instructions, you can also find these instructions on each of our product web pages.

 

Is Tropic Skincare vegan?

Yes! We are proudly certified by The Vegan Society, as well as Cruelty Free International and PETA.

 

Where is Tropic Skincare based?

Tropic HQ is based in Croydon, Surrey. All elements of our business from our lab, Product Kitchen and Ingredients Pantry to our office, packing and dispatch teams, all operate here under one roof. Want a tour? Watch this video: https://youtu.be/TlWhelN0ptI

 

Why use Tropic Skincare?

There are many reasons to choose Tropic products! First and foremost, our products are formulated by highly skilled specialists at Tropic HQ using transformative naturally effective extracts to deliver unrivalled results. We then make our products fresh every day in our Product Kitchen, to ensure you're using them while they're fresh and at their most effective. We believe in our products so much that we offer you a 30-day happiness guarantee with each and every one.

We are also an ethical brand with an Infinite Purpose to help create a healthier, greener, more empowered world. Each time you shop with us, you are driving change beyond beauty with a whole host of different initiatives. From our CarbonNeutral certification that funds conservation work in the Amazon Rainforest, to our charity partnership with United World Schools: https://tropicskincare.com/pages/united-world-schools. Each product you purchase helps fund days of education for children living in remote regions of Cambodia, Myanmar and Nepal, including at our Tropic school in Ta Lart Thmey.

Click here to read more about our Infinite Purpose: https://tropicskincare.com/pages/infinite-purpose. Not only will our products transform your beauty routine, but they will also transform lives, and we think that's pretty cool.

 

Where can I purchase Tropic Skincare products?

You can either purchase products right here on our website, or you can contact your local Tropic Ambassador to host a Pamper Experience or order directly through them. You can shop with your Ambassador online too, by simply entering their name at the checkout.

 

What does natural skincare mean?

Natural skincare means that products contain ingredients which are predominantly of natural origin. It can be a difficult to define term, and can sometimes be used in unethical ways. It's important to note that just because a product claims to be natural, it may not be 100% natural, and may still contain some less-than-ideal ingredients. It's also important to note that just because an ingredient is natural, doesn't mean it's safe - after all, cyanide is of natural origin!

To us, natural skincare means that we have enriched our products with safe, premium, naturally-effective ingredients wherever possible, without ever compromising on results. We say our ingredients are 'naturally derived', as typically 'natural' ingredients are raw, unmodified ingredients as they are produced by nature, such as flowers. Naturally derived ingredients have been through a process, such as distilling essential oils from flowers, which means they aren't how nature grew them.

On each piece of skincare, hair care and body care packaging, you will see the percentage of naturally-derived ingredients. All of our skincare is 100% naturally derived, however some of our hair care contains nature identical ingredients, and some of our makeup is formulated with safe synthetic pigments.

Most importantly, all of our ingredients are displayed in plain English (as well as the traditional latin INCI) both on our products and website, so it's easy to decipher what you're applying to your skin.

If you would like to read more on how to understand what's in your products, click here to visit our Skincare Science Glossary: https://tropicskincare.com/pages/skincare-science-glossary

 

How to become a Tropic Skincare ambassador?

To become a Tropic Ambassador, all you need is a passion for beauty and a Tropic Starter Kit, which costs £198. We provide the rest to ensure you have every opportunity for success. To find out more about how to join, click here: https://tropicskincare.com/pages/ambassadors

 

 

Natural Skincare and Beauty Products

Are the skincare and beauty products cruelty-free?

Yes! We are proudly certified by Cruelty Free International, PETA and The Vegan Society.

 

Is Tropic Skincare gluten-free and suitable for coeliacs?

All of our products are gluten-free, however we recommend speaking to your GP when introducing new products into your regime.

 

Do Tropic Skincare sell recyclable skincare products?

Yes, all 'secondary' packaging (wraps and boxes) are fully recyclable, and the majority of our 'primary' packaging (tubes, jars) is recyclable too. However, each local government council has different recycling abilities, so it's worth checking in with them about which materials are recyclable in your local area.

We're always working towards our packaging becoming more environmentally friendly, and many of our products offer a refillable option too. Click here https://tropicskincare.com/pages/refills to find out more about which products can be refilled.

 

Are the skincare and beauty products considered natural or organic?

Please see above.

 

Do the products include preservatives?

Yes, many of our products do contain a safe preservative system. This is required to prevent the growth of bacteria, yeast and mould when the product has got water as water is required for them to grow. So where water is present in our formulations, we use safe and gentle preservatives. Wherever possible we also use innovative packaging and some waterless formulations to minimise the preservatives required.

 

Are natural skincare products better for skin?

Everyone's skin is unique, so the products that suit you are unique too. We believe that the plants and fruits that grow in tropical climates, with a generous helping of sunshine, are the most nutritious for your skin, as they are abundant in minerals and vitamins. We pack many exotic natural extracts into our products, as mother nature usually offers the most nutritious, skin-loving option. Sometimes, this is not the case, such as when ingredients can't be sourced sustainably, so we do occasionally use nature identical or safe synthetic ingredients in our products. Read more about us and our natural products here: https://tropicskincare.com/pages/about-us

 

What are AHA and BHAs? Can I use an AHA and BHA product every day?

AHAs (alpha hydroxy acids) and BHA (beta hydroxy acids) are chemical exfoliators which slough away dead skin cells with various penetration levels. AHAs gently remove skin cells from the outermost layer of our skin, tackling dark marks, blemishes, texture/fine lines and dull skin. BHAs penetrate deeper into the pores and are great for tackling acne, blemishes, excessive oil secretion and inflamed breakouts, without stripping or causing discomfort to the skin.

AHA and BHAs can be used daily, depending on the formulation and concentration of the product. Our Fruit Peel serum includes both AHAs and BHAs for optimum results and due to its concentration, shouldn’t be used every day. This can be used up to 3 times a week, every other evening, depending on your skin's needs. As the new skin revealed is particularly photosensitive, it’s important to always follow up with an SPF every day. Find out more in our Skincare Science Glossary here: https://tropicskincare.com/pages/skincare-science-glossary

 

What skin type is Tropic Skincare suitable for?

We have product to suit every skin type! To find products perfect for your skin, why not use our Skincare Routine Finder https://tropicskincare.com/pages/skincare-routine-finder, which serves up a tailor-made routine suited to your skin type and concerns in just a few clicks!

 

Why does my skin feel tight after using Tropic Skincare products?

If your skin feels tight after using a product with water, then the water could be too hot. Also, remember to be gentle when removing Smoothing Cleanser with a Bamboo Cloth and avoid a ‘scrubbing’ motion. Try to pat your skin dry with a cotton towel, making sure not to ‘rub’ the skin.

 

Do the natural beauty products have an expiration date?

Yes, our products have a best before date on their packaging, so you know when to use it up by.

 

Will the products aggravate sensitive skin?

As everyone's levels of sensitivity are unique, we recommend a patch test before using our products if you have particularly sensitive skin, as many do contain active ingredients and essential oils.

We do have a range of unscented core products for our Smoothing Cleanser Complexion Purifier, Vitamin Toner Pore Refining Mist and Skin Feast Nourishing Cream Concentrate.

Other products that may benefit sensitive skin are our Elixir Age-Defying Omega Oil, Tamanu Healing Balm, Rainforest Dew Hydration Serum, Super Greens Nutrient Boost Oil, Deep Hydration Soothing Cooling Mask and our mineral range of sun care.

 

Is Tropic Skincare dermatologically tested?

Tropic is not dermatologically tested and dermatologist testing is not a regulated requirement within skincare/cosmetics. There is also no standard testing, so this can vary greatly when carried out.

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