Delivery and Returns

Enjoy FREE UK DELIVERY on orders of £40 or more!

Standard UK shipping costs for orders below £40 costs £3.95. 

Information	Time frame
UK mainland delivery	3-5 working days
UK mainland priority delivery	24-hour tracked service, dispatched same day if ordered before 12pm
Channel Islands, Northern Ireland and the Highlands	7-9 days

 

Smaller parcels are sent via Royal Mail 48 hour tracked delivery and for larger orders, please expect a notification from DPD or DHL. These couriers have a text messaging service so please add a mobile number to your account to receive updates about your parcel.

Order weight restriction is 10,000g – if your order is over this amount, you'll need to place separate orders of 10,000g or less.

During UK Bank Holidays and busy periods such as Christmas, it may take slightly longer to receive your parcel. We will always do our best to inform you about any delay.

 

Returns & Exchanges

30-Day Happiness Guarantee

We believe in our products so much that we offer a 30-day happiness guarantee, so you can shop with confidence. If for any reason you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.

In addition, under consumer protection laws, you have the right to cancel your purchase within 14 working days of delivery. Our extended 30-day policy does not affect your statutory rights.

Please note: We require an order number to issue a refund.

If you’re unhappy with your item or would like to swap your item for a different scent/shade, please return your purchase back to us for a refund or exchange. All of our UK returns are free! You simply need to:

1. Complete our online returns form.
2. Follow the details sent to you by email once completed.
3. Take the parcel to your local post office!

Your return must weigh under 5kg to use this service. If it weighs more, please contact Support on 020 4538 7600 or via info@tropicskincare.com for further info.

Please note:

1. We will send your replacement item or refund your payment within 30 working days upon receipt of your item
2. We can only fulfil refund/exchange requests for those orders sent back with a fully completed online returns form
3. We can only exchange products for up to the same value of the original order
4. We are unable to refund just part of a collection - to get a refund for collection items, please return the whole collection and the full sum paid for the collection can be refunded
5. If you would like to exchange products that make up just part of a collection, we can do this and only require those individual items to be returned to us in order to exchange them
6. International customers are responsible for shipping costs when returning item(s) for refunds/exchanges

 

International Shipping Costs

We always want to ensure the smoothest service here at Tropic. Please add a mobile number to your account to receive updates about your parcel, you can expect a notification from DHL International.

Information	Time frame
Europe delivery	Delivery times vary
Areas Worldwide	Allow up to 21 days

 

Order value	Service	Cost	Shipping method
£0 - £99.99	Europe Standard < 2kg	£20.00	DHL Worldwide
£0 - £99.99	Rest of world (excluding Russia) Standard  < 2kg	£30.00	DHL Worldwide
£100+	Europe Standard up to 10kg Rest of world (excluding Russia) Standard up to 10kg	£25.00 £35.00	DHL Worldwide

 

Shipping Restrictions

Countries that we currently do not ship to are Canada, Spain, Turkey, Greece, Russia, China, South Sudan, Sudan, Iran, Cuba, Syria, North Korea, South Korea, Israel.

Please see list below of product restrictions.

USA and Bermuda: 

All makeup, Lip Fudge, Sun Care, Feel Fresh deodorant, So Sleepy pillow mist, Signature Oil, Nail Nectar, cannot be shipped to the USA. 

Australia and New Zealand:

Sun Stick, Great Barrier SPF 30 and 50, Sun Day, Skin Shade SPF 30/50, Tinted Skin Shade, Beauty Booster Shade 1-6 cannot be shipped to Australia.

Keep It Clean Hand Sanitiser can not be shipped anywhere outside of the UK.

If you are a customer outside of the UK and The EU

The rules around the importation of UK products into non-EU countries have not changed with Brexit (1st January 2021).

Any customer purchasing our products from the UK to be shipped into their own country outside of the UK and the EU, may be required to pay additional Import Taxes and duty. The amount of Import Taxes and/or duty that needs to be paid will be dependent on the minimum order value rules within the country you live in.

These rules are the same as they were before Brexit, and haven’t changed. So in this instance, you will be charged these fees as normal. If you’re a customer living outside the EU, please check your country’s import taxes and custom duty rules before placing an order with us.

We hope this helps you further understand the charges you may receive depending on where you’re ordering from, and – as always – please don’t hesitate to get in contact with us if you have any questions!