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Delivery and Returns updates

Last updated 14/11/20

DELIVERY 

Our team are busy freshly making your products to send out to you as quickly as possible! With the current volume of orders, our dispatch time is 5-7 working days. This may change so please check this page for the latest updates.

The safety of our HQ staff is a priority at this time so we have altered how our dispatch teams are operating. These alterations may impact delivery times moving forward.

RETURNS AND REFUNDS
We're still processing all returns and exchanges here at Tropic HQ.

FREE DELIVERY IS HERE TO STAY

We'll be offering free delivery on orders of £30+ for the foreseeable future! Valid on all single orders of £30+. Subject to change. Includes UK (NI), Channel Island and Isle of Man only.  

Christmas Delivery 

GUARANTEED CHRISTMAS DELIVERY 

Mainland UK -  Saturday 19th December 

International, NI, CI and IOM - Thursday 17th December 

Valid for online, Pamper and e-Pamper orders. Subject to change. 

HAPPINESS GUARANTEED

For the festive season, all orders made from the 1st October can be returned for a full exchange or refund until the 31st January. 

Extended Happiness Guarantee valid on online, Pamper and e-Pamper orders placed from 1/10/20 only. Any January orders will have the standard full 30-day Happiness Guarantee. Subject to change. 

Delivery

Smaller parcels are sent via Royal Mail 48 hour tracked delivery and for larger orders, international, please expect a notification from DPD and DHL. These couriers have a text messaging service so please add a mobile number to your account to receive updates about your parcel.

Please also be advised that during UK Bank Holidays and busy periods such as Christmas, it may take slightly longer to receive your parcel. We will always do our best to inform you about any delay.

Returns & Exchanges

We believe you will be delighted with your purchases, but there may be occasions when you feel it necessary to return a product. You have the right to cancel the contract for the purchase of any item within 14 working days of delivery. We offer a 30-day money back guarantee with all of our products.

If you’re unhappy with your item or would like to swap your item for a different shade, please return your purchase back to us for a refund or exchange. Please complete the returns form, and include this in your return. Attach the free post returns label (included in your parcel) to your original packaging and take this to your local post office. Find out how to print another here. Please note, international customers are responsible for shipping costs when returning item(s) for refunds/exchanges.

We will send your replacement item or refund your payment within 30 working days upon receipt of your item. Please note, we can only exchange products of exactly the same value.