REFILLS AND EMPTY PRODUCT RETURNS
As part of our ongoing promise to create a healthier, greener, more empowered world, we are constantly adapting our packaging to include more sustainable options, helping you to save money, reduce your packaging use and have a positive impact on the environment.
RETURN 5 GET ONE FREE
As part of the Return 5 Get 1 Free scheme, you can return 5 of any of the below empty Tropic products and receive a new one for free!
- Signature Hand Wash refill pouch
- Luxury Bath Foam refill pouch
- Kiss Me Quick lipstick colour cartridge
- Illuma light-diffusing concealer
- Lip Glaze
- Fixing Gel Mascara
- Extension Fibres
- Silk Gel Liner
- All sun care products
- Body Smooth refreshing polish
For the Signature Hand Wash, you will only qualify for a free refill if the 5 refills you have collected are Hand Wash ones. For all other products, including the Luxury Bath Foam refills, you can collect 5 of any shade/scent of the same product to qualify for a free shade/scent of your choosing, with the exception of the Extension Fibres, where there’s only one shade available.
SUN CARE RETURNS SCHEME
When you return any five empties from across our entire sun care range, we'll send you a 15ml Sun Day for free!
SENDING YOUR PRODUCTS BACK TO US
Once you’ve got your 5 empty products ready to send back to us, all you need to do is click on the link below, download a return form, print it off and complete it with your details.
Once completed, include this form within the parcel containing your 5 empty products.
You can easily post this back to us via Royal Mail for free by following the steps below:
- Click here to go to the relevant Royal Mail page.
- Choose whether you want to send a ‘Box/bag’ or a ‘Tube’ depending on the size of the item(s) you’re returning.
- Confirm the weight of your parcel.
- Select a reason for the return (refill)
- Enter your details.
- Create, download and print your label
- Stick this to your parcel and take it to your local Post Office
Once we’ve received your empty products, we’ll send you an email to let you know we’ve got them, and you can expect your free product to arrive within 7-10 days of this being sent.