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REFILLS AND EMPTY PRODUCT RETURNS

As part of our ongoing promise to create a healthier, greener, more empowered world, we are constantly adapting our packaging to include more sustainable options, helping you to save money, reduce your packaging use and have a positive impact on the environment.
 
We offer certain products for free when you collect and return 5 empty products.
 
Here are the products that this applies to:
 
LUXURY BATH FOAM
refill pouch
 
SIGNATURE HAND WASH
refill pouch
 
KISS ME QUICK
lipstick colour cartridge
 
ILLUMA
Light-diffusing concealer
 
LIP GLAZE
 
FIXING GEL MASCARA
 
EXTENSION FIBRES
 
Return 5, get 1 free.  
 
For the Luxury Bath Foam and Signature Hand Wash, you will only qualify for a free refill if the 5 refills you have collected are for the same product. For all other products, you can collect 5 of any shade of the same product to qualify for a free shade of your choosing, with the exception of the Extension Fibres, where there’s only one shade available.
 
SENDING YOUR PRODUCTS BACK TO US
 
Once you’ve got your 5 empty products ready to send back to us, all you need to do is click on the link below, download a return form, print it off and complete it with your details.

LINK TO REFILLS RETURN FORM
 
Once completed, include this form within the parcel containing your 5 empty products.
 
You can easily post this back to us via Royal Mail for free by following the steps below:
 

  1. Click here (https://www.royalmail.com/track-my-return/create/341) to go to the relevant Royal Mail page.
  2. Choose whether you want to send a ‘Box/bag’ or a ‘Tube’ depending on the size of the item(s) you’re returning.
  3. Confirm the weight of your parcel.
  4. Select a reason for the return (refill)
  5. Enter your details.
  6. Create, download and print your label
  7. Stick this to your parcel and take it to your local Post Office.
 
Once we’ve received your empty products, we’ll send you an email to let you know we’ve got them, and you can expect your free product to arrive within 7-10 days of this being sent.