We’re temporarily halting all EU orders
Like many companies, we are currently experiencing issues with shipping orders to EU destinations due to Brexit, as some individual countries have brought in their own regulations regarding the shipment of cosmetic products.
Although there are no overall restrictions for the number of beauty products that can be sent in one parcel to an EU country, we’re receiving reports that some orders have been stopped in customs because they contain over a certain number of products. These rules have been brought in by the individual country the order is being shipped to.
This has caused a lot of confusion for delivery companies and subsequently lots of delays, and it is for this reason that we have decided to temporarily suspend any EU orders until the situation is rectified, including orders to the Republic of Ireland. This will apply whether an EU order is placed through our website or via an Ambassador.
We are working with DHL to resolve the issues with orders that have already been placed and hopefully the situation will settle down once everyone gets used to the new post-Brexit delivery updates. To avoid delays and any confusion for our EU customers, we feel it’s better not to accept any EU orders until the situation has settled.
Once we’re confident we won’t have any customs issues with EU orders, we will of course start taking EU orders again as normal.
This information excludes Northern Ireland, Channel Island and Isle of Man deliveries, and we will still be accepting these orders as normal. We will also still be processing any international orders outside of the EU, as these haven’t been affected by Brexit.
We feel this is the best decision to make until the situation settles, and thank you for your patience and support!
FREE DELIVERY IS HERE TO STAY
We'll be offering free delivery on orders of £30+ for the foreseeable future! Valid on all single orders of £30+. Subject to change. Includes UK (NI), Channel Island and Isle of Man only.
For the festive season, all orders made from the 1st October can be returned for a full exchange or refund until the 31st January.
Extended Happiness Guarantee valid on online, Pamper and e-Pamper orders placed from 1/10/20 only. Any January orders will have the standard full 30-day Happiness Guarantee. Subject to change.
|| Time frame
|UK mainland delivery
|| 7-10 days
Channel Islands, Northern Ireland and the Highlands
|| Orders and delivery temporarily suspended until further notice
|| Allow up to 21 days
Smaller parcels are sent via Royal Mail 48 hour tracked delivery and for larger orders, international, please expect a notification from DPD and DHL. These couriers have a text messaging service so please add a mobile number to your account to receive updates about your parcel.
Please also be advised that during UK Bank Holidays and busy periods such as Christmas, it may take slightly longer to receive your parcel. We will always do our best to inform you about any delay.
Returns & Exchanges
We believe you will be delighted with your purchases, but there may be occasions when you feel it necessary to return a product. You have the right to cancel the contract for the purchase of any item within 14 working days of delivery. We offer a 30-day money back guarantee with all of our products.
If you’re unhappy with your item or would like to swap your item for a different shade, please return your purchase back to us for a refund or exchange. Please complete the returns form, and include this in your return. Attach the free post returns label (included in your parcel) to your original packaging and take this to your local post office. Find out how to print another here. Please note, international customers are responsible for shipping costs when returning item(s) for refunds/exchanges.
We will send your replacement item or refund your payment within 30 working days upon receipt of your item. Please note, we can only exchange products of exactly the same value.