Generated with Avocode.GroupPath 12Path 12Path 12
FESTIVE
Generated with Avocode.Group Shape Path Shape Shape
Good to know: These products continue to fund education with our United World Schools Partnership, while all our operations are carbon offset by double.
BODY
Generated with Avocode.Group Shape Path Shape Shape
Good to know: These products continue to fund education with our United World Schools Partnership, while all our operations are carbon offset by double.
MAKEUP
Generated with Avocode.Group Shape Path Shape Shape
Good to know: All of our products are made from naturally sourced ingredients and are Cruelty Free and Vegan.
MAMA + BABY HAIR SKINCARE ROUTINE FINDER
What are you looking for…
FESTIVE
Generated with Avocode.Path 4
Generated with Avocode.Path 4
FESTIVE
Generated with Avocode.Group Shape Path Shape Shape
Good to know: These products continue to fund education with our United World Schools Partnership, while all our operations are carbon offset by double.
SKINCARE
Generated with Avocode.Path 4
Generated with Avocode.Path 4
SKINCARE
BODY
Generated with Avocode.Path 4
Generated with Avocode.Path 4
BODY
Generated with Avocode.Group Shape Path Shape Shape
Good to know: These products continue to fund education with our United World Schools Partnership, while all our operations are carbon offset by double.
MAKEUP
Generated with Avocode.Path 4
Generated with Avocode.Path 4
MAKEUP
Generated with Avocode.Group Shape Path Shape Shape
Good to know: All of our products are made from naturally sourced ingredients and are Cruelty Free and Vegan.
MAMA + BABY
Generated with Avocode.Path 4
HAIR
Generated with Avocode.Path 4
SKINCARE ROUTINE FINDER
Generated with Avocode.Path 4

GLOW Magazine + Festive Guide

We had the best time creating our last issue of Glow by Tropic, and you let us know just how much you loved it too! Inspired by all the comments we received about what a tonic it had been to flip through in trying times, we wanted to go above and beyond with Glow 3.0 to make sure we were bringing you content that reflects the mood of life after lockdown – a life worth celebrating!

We’ve focused this issue around celebration, because ultimately, who isn’t just that little more inclined now to celebrate life’s daily joys? Delicious meals and flowing conversation with old friends, hugs with family and smiles from passers by on busy streets – all of the little things we’ve missed that forge our connections and make us human, it’s time to celebrate them, together!

Packed from cover to cover with stories you’ll love, here you’ll find everything from the power of community and how we’re stronger together, to the merits of wisdom over youth in realising just how much of life there is to live. With all of this, plus a comprehensive list of products right at your fingertips to keep you glowing, we’ve got you covered all the way (until issue four drop day). 

And, as it’s celebration season, each issue of Glow will come with a handy Festive Guide to accompany it. You’ll be spoilt for choice with stunningly designed festive collections to help you really seal the deal when it comes to celebrating your loved ones this year!

Delivery and Returns

We’re temporarily halting all EU orders

Like many companies, we are currently experiencing issues with shipping orders to EU destinations due to Brexit, as some individual countries have brought in their own regulations regarding the shipment of cosmetic products. 

Although there are no overall restrictions for the number of beauty products that can be sent in one parcel to an EU country, we’re receiving reports that some orders have been stopped in customs because they contain over a certain number of products. These rules have been brought in by the individual country the order is being shipped to. 

This has caused a lot of confusion for delivery companies and subsequently lots of delays, and it is for this reason that we have decided to temporarily suspend any EU orders until the situation is rectified, including orders to the Republic of Ireland. This will apply whether an EU order is placed through our website or via an Ambassador. 

We are working with DHL to resolve the issues with orders that have already been placed and hopefully the situation will settle down once everyone gets used to the new post-Brexit delivery updates. To avoid delays and any confusion for our EU customers, we feel it’s better not to accept any EU orders until the situation has settled. 

Once we’re confident we won’t have any customs issues with EU orders, we will of course start taking EU orders again as normal. 

This information excludes Northern Ireland, Channel Island and Isle of Man deliveries, and we will still be accepting these orders as normal. We will also still be processing any international orders outside of the EU, as these haven’t been affected by Brexit. 

We feel this is the best decision to make until the situation settles, and thank you for your patience and support!

If you are a customer outside of the UK and The EU

The rules around the importation of UK products into non-EU countries have not changed with Brexit (1st January 2021).

Any customer purchasing our products from the UK to be shipped into their own country outside of the UK and the EU, may be required to pay additional Import Taxes and duty. The amount of Import Taxes and/or duty that needs to be paid will be dependent on the minimum order value rules within the country you live in.

These rules are the same as they were before Brexit, and haven’t changed. So in this instance, you will be charged these fees as normal. If you’re a customer living outside the EU, please check your country’s import taxes and custom duty rules before placing an order with us.

We hope this helps you further understand the charges you may receive depending on where you’re ordering from, and – as always – please don’t hesitate to get in contact with us if you have any questions!

FREE DELIVERY IS HERE TO STAY

We'll be offering free delivery on orders of £30+ for the foreseeable future! Valid on all single orders of £30+. Subject to change. Includes UK (NI), Channel Island and Isle of Man only. 

HAPPINESS GUARANTEED

For the festive season, all orders made from the 1st October can be returned for a full exchange or refund until the 31st January. Extended Happiness Guarantee valid on online, Pamper and e-Pamper orders placed from 1/10/21 only. Any January orders will have the standard full 30-day Happiness Guarantee. Subject to change.

Delivery

Delivery Information   Time frame
Dispatch  5-7 working days for your items to be dispatched
UK mainland delivery  5-7 days

 Channel Islands, Northern Ireland and the Highlands

 7-9 days
Europe delivery    Orders and delivery temporarily suspended until further notice
Areas Worldwide   Allow up to 21 days


Smaller parcels are sent via Royal Mail 48 hour tracked delivery and for larger orders, international, please expect a notification from DPD and DHL. These couriers have a text messaging service so please add a mobile number to your account to receive updates about your parcel.

Please also be advised that during UK Bank Holidays and busy periods such as Christmas, it may take slightly longer to receive your parcel. We will always do our best to inform you about any delay.

Returns & Exchanges

We believe you will be delighted with your purchases, but there may be occasions when you feel it necessary to return a product. You have the right to cancel the contract for the purchase of any item within 14 working days of delivery. We offer a 30-day money back guarantee with all of our products.

If you’re unhappy with your item or would like to swap your item for a different scent/shade, please return your purchase back to us for a refund or exchange. All of our UK returns are free! You simply need to:

  1. Download and complete the returns form, including this in your return.
  2. Attach the free post returns label to your original packaging - print your returns label here.
  3. Take the parcel to your local post office 

Your return must weigh under 5kg to use this service. If it weighs more, please contact Support on 0208 6841551 or via info@tropicskincare.com for further info. 

Please note:

  1. We will send your replacement item or refund your payment within 30 working days upon receipt of your item
  2. We can only fulfil refund/exchange requests for those orders sent back with a fully completed returns form
  3. We can only exchange products for up to the same value of the original order
  4. We are unable to refund just part of a collection - to get a refund for collection items, please return the whole collection and the full sum paid for the collection can be refunded
  5. If you would like to exchange products that make up just part of a collection, we can do this and only require those individual items to be returned to us in order to exchange them
  6. International customers are responsible for shipping costs when returning item(s) for refunds/exchanges.

 

 

What our customers say…

 

PROUDLY CERTIFIED BY

My Shopping Bag
Close
There are no items in your bag