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Customer Support Executive

Have you got excellent communication skills, a passion for product knowledge and a talent for amazing customer service? Then you could be the ideal person to join our Ambassador Support Team.

We are currently seeking a Customer Support Executive to join our Tropic team based in Surrey. Your role will be to provide telephone and email support ranging from product advice, returns/refunds/exchange advice, feedback and issues for our Ambassadors and as part of our enthusiastic Ambassador Support Team. The ideal candidate will excel at communicating, be enthusiastic and positive, familiar with dealing with complaints and have great typing skills. 

Your responsibilities will include, but are not limited to:

  • Resolving all customer and ambassador queries, including complaints and requests.

  • Communicating courteously providing customers with help and advice by telephone and email.

  • Collaborating with various departments to seek further product information to resolve queries.

  • Keeping up to date with any changes made to Tropic’s products.

  • Recording relevant data and statistics into excel spreadsheets.

  • Varied department administration including completing spreadsheets and processing returns, refunds and exchanges.

The ideal candidate will:

  • Love people and be an expert communicator

  • Be excited about the prospect of helping over 12,000 Tropic Ambassadors run their very own beauty businesses, and even more excited that some of those Ambassadors are going to end up feeling like your friends and family.

  • Go the extra mile and have excellent customer service

  • Be happy to be in touch with our Ambassadors via email and phone call and be social media savvy. 

  • Be up for getting stuck in, and ready for those days when you tackle something you’ve never done before, as that’s what makes the day even more interesting.

  • Be looking to join a vibrant team in a business that’s growing fast. Super-fast

  • Have ideas to burn, problem solving skills to boot and a drive to learn as much as possible.

  • Have Previous administrative experience and the ability to work towards tight deadlines

    Other information:

    • Full time role: 9am - 5pm Monday to Friday

    • Office is conveniently located just 3 minutes walk from Beddington Lane Tram stop, which is connected to East Croydon and Wimbledon - both 20 minutes away.

    • Position is available immediately.


    If you think you’d be perfect for this role, please email your CV to careers@tropicskincare.com with the job title you’re applying for included in the subject bar. 

    Salary to be discussed upon application.

    If you are a Tropic Ambassador, you are able to apply for this role. However, please note that if you are offered the job and accept, you will no longer be able to continue as an Ambassador.