Orders will normally be dispatched within 24-48 hours.
UK mainland delivery in 5-7 working days. Channel Islands, Northern Island and the Highlands, please allow up to 6 working days for delivery. Europe delivery in 5-10 working days and please allow up to 21 days for all other areas worldwide.
Smaller parcels are sent via Royal Mail 48 hour tracked delivery and for larger orders, international, please expect a notification from DPD and DHL. These couriers have a text messaging service so please add a mobile number to your account to receive updates about your parcel.
Please also be advised that during UK Bank Holidays and busy periods such as Christmas, it may take slightly longer to receive your parcel. We will always do our best to inform you about any delay.
Returns & Exchanges
We believe you will be delighted with your purchases, but there may be occasions when you feel it necessary to return a product. You have the right to cancel the contract for the purchase of any item within 14 working days of delivery. We offer a 30-day money back guarantee with all of our products.
If you’re unhappy with your item or would like to swap your item for a different shade, please return your purchase back to us for a refund or exchange. Please complete the returns form, and include this in your return. Attach the free post returns label (included in your parcel) to your original packaging and take this to your local post office. Please note, international customers are responsible for shipping costs when returning item(s) for refunds/exchanges.
We will send your replacement item or refund your payment within 5-10 working days upon receipt of your item. Please note, we can only exchange products of exactly the same value.
Pat 3-6 drops onto freshly cleansed skin once or twice daily. Once opened, refrigerate to keep the active ingredients at their best, and use within 6 months.
To refill, remove the lid from the Refill Bottle and replace with the pipette from your empty bottle. Do not wash the pipette, avoid using it across different products and make sure you dispose of the pipette after 12 months of use.
The ingredients in our Glow Berry and Pure Lagoon serums become ineffective when combined. Leave 24 hours between use of these two products.